LifePattern AI
Harnessing Artificial Intelligence to Optimize Personal Health Journeys
Overview
Overview
Role
Duration
UX Designer
The healthcare industry faces numerous challenges, including long waiting times for consultations, high costs of appointments and treatments, and a lack of personalized medical attention. LifePattern AI is a healthcare technology platform that leverages artificial intelligence to provide healthcare journeys.
Users have reported that the process of building a healthcare journey is complicated and time-consuming, resulting in low conversion rates. A healthcare journey is a feature of LifePattern AI in which users build out a timeline to help them achieve a health goal.
Increase conversion rates and improve customer satisfaction by simplifying the process with a more intuitive design, offering step-by-step guidance and reducing the number of steps required.
LifePattern AI's main goal is to improve patient outcomes and experiences by creating personalized healthcare journeys using artificial intelligence. Users have reported that the process of building a healthcare journey is complicated and time-consuming, resulting in low conversion rates.
LifePattern AI's main goal is to improve patient outcomes and experiences by creating personalized healthcare journeys using artificial intelligence. Users have reported that the process of building a healthcare journey is complicated and time-consuming, resulting in low conversion rates.
Increase conversion rates and improve customer satisfaction by simplifying the process with a more intuitive design, offering step-by-step guidance and reducing the number of steps required.
Miro, Figma
Context
Role
Duration
Problem
The healthcare industry faces numerous challenges, including long waiting times for consultations, high costs of appointments and treatments, and a lack of personalized medical attention. LifePattern AI is a healthcare technology platform that leverages artificial intelligence to provide personalized and data-driven healthcare solutions.
LifePattern AI's main goal is to improve patient outcomes and experiences by creating personalized healthcare journeys using artificial intelligence. Users have reported that the process of building a healthcare journey is complicated and time-consuming, resulting in low conversion rates.
Solution
Increase conversion rates and improve customer satisfaction by simplifying the process with a more intuitive design, offering step-by-step guidance and reducing the number of steps required.
The healthcare industry faces numerous challenges, including long waiting times for consultations, high costs of appointments and treatments, and a lack of personalized medical attention. LifePattern AI is a healthcare technology platform that leverages artificial intelligence to provide personalized and data-driven healthcare solutions.
LifePattern AI's main goal is to improve patient outcomes and experiences by creating personalized healthcare journeys using artificial intelligence. Users have reported that the process of building a healthcare journey is complicated and time-consuming, resulting in low conversion rates.
Increase conversion rates and improve customer satisfaction by simplifying the process with a more intuitive design, offering step-by-step guidance and reducing the number of steps required.
Figma
The healthcare industry faces numerous challenges, including long waiting times for consultations, high costs of appointments and treatments, and a lack of personalized medical attention. LifePattern AI is a healthcare technology platform that leverages artificial intelligence to provide personalized and data-driven healthcare solutions.
UX Designer
LifePattern AI's main goal is to improve patient outcomes and experiences by creating personalized healthcare journeys using artificial intelligence. Users have reported that the process of building a healthcare journey is complicated and time-consuming, resulting in low conversion rates.
6 months
Figma, Miro
Tools
Context
Problem
Solution
Increase conversion rates and improve customer satisfaction by simplifying the process with a more intuitive design, offering step-by-step guidance and reducing the number of steps required.
Dec. 2023 — June 2024
Tools
Figma, Miro
Overview
LifePattern AI
LifePattern AI's main goal is to improve patient outcomes and experiences by creating personalized healthcare journeys using artificial intelligence. Users have reported that the process of building a healthcare journey is complicated and time-consuming, resulting in low conversion rates.
LifePattern AI's main goal is to improve patient outcomes and experiences by creating personalized healthcare journeys using artificial intelligence. Users have reported that the process of building a healthcare journey is complicated and time-consuming, resulting in low conversion rates.
Increase conversion rates and improve customer satisfaction by simplifying the process with a more intuitive design, offering step-by-step guidance and reducing the number of steps required.
Miro, Figma
Figma
Harnessing Artificial Intelligence to Optimize Personal Health Journeys
Build Trust with AI
Create a more trusting and friendly experience by naming the AI assistant
Intuitive
Simplify the journey creation process, no more submitting length forms
Personalization
Allow users the option to manually craft their journey alongside AI
Conducting Research
Conducting Research
Interviewing Healthcare Professionals
We conducted discussions with four professionals across various healthcare specialties to grasp a comprehensive understanding of users' needs from an application that supports them in managing their patients’ progress. We learned about their practices for patient data input and monitoring, doctor collaboration, and personalized journey creation, along with the difficulties they encountered in building personalized patient plans.
We uncovered 3 main findings:
We conducted discussions with four professionals across various healthcare specialties to grasp a comprehensive understanding of users' needs from an application that supports them in managing their patients’ progress. We learned about their practices for patient data input and monitoring, doctor collaboration, and personalized journey creation, along with the difficulties they encountered in building personalized patient plans.
We uncovered 3 main findings:
Intuitive
Simplify the journey creation process, no more submitting length forms
Build Trust with AI
Create a more trusting and friendly experience by naming the AI assistant
Personalization
Allow users the option to manually craft their journey alongside AI
Replacing Response Forms with a Chatbot
Replacing Response Forms with a Chatbot
Realizing that our users thought our response forms were monotonous and took too much time, we opted to switch them out for a chatbot. This allowed us to gather ample information from them while also making the experience more individualized and straightforward.
After conducting research with users, we realized that they wanted more authority over their healthcare journey. To address this, we gave users the option to manually edit their milestones directly and introduced an additional feature in which they could converse milestone modifications with the chatbot.
A few users expressed concerns and hesitancy towards divulging their personal health goals and medical data to our AI tool. To address this, we opted to personify our AI assistant by naming it 'Coco', and attaching a welcoming avatar for interactions with users.
After conducting research with users, we realized that they wanted more authority over their healthcare journey. To address this, we gave users the option to manually edit their milestones directly and introduced an additional feature in which they could converse milestone modifications with the chatbot.
A few users expressed concerns and hesitancy towards divulging their personal health goals and medical data to our AI tool. To address this, we opted to personify our AI assistant by naming it 'Coco', and attaching a welcoming avatar for interactions with users.
Before
After
After
Turning Research Insights into Ideation
Ideate
Before
After
After
Crafting a More Personalized Journey
Building Trust with AI
Crafting a More Personalized Journey
Building Trust with AI
Conducting Interviews
Research
We conducted discussions with four professionals across various healthcare specialties to grasp a comprehensive understanding of users' needs from an application that supports them in managing their patients’ progress. We learned about their practices for patient data input and monitoring, doctor collaboration, and personalized journey creation, along with the difficulties they encountered in building personalized patient plans.
We uncovered 3 main findings:
Intuitive
Simplify the journey creation process, no more submitting length forms
Personalization
Allow users the option to manually craft their journey alongside AI
Build Trust with AI
Create a more trusting and friendly experience by naming the AI assistant
A few users expressed concerns and hesitancy towards divulging their personal health goals and medical data to our AI tool. To address this, we opted to personify our AI assistant by naming it 'Coco', and attaching a welcoming avatar for interactions with users.
After conducting research with users, we realized that they wanted more authority over their healthcare journey. To address this, we gave users the option to manually edit their milestones directly and introduced an additional feature in which they could converse milestone modifications with the chatbot.
Replacing Response Forms with a Chabot
Realizing that our users thought our response forms were monotonous and took too much time, we opted to switch them out for a chatbot. This allowed us to gather ample information from them while also making the experience more individualized and straightforward.
Before
After
Ideate
Replacing Response Forms with a Chabot
Realizing that our users thought our response forms were monotonous and took too much time, we opted to switch them out for a chatbot. This allowed us to gather ample information from them while also making the experience more individualized and straightforward.
After conducting research with users, we realized that they wanted more authority over their healthcare journey. To address this, we gave users the option to manually edit their milestones directly and introduced an additional feature in which they could converse milestone modifications with the chatbot.
A few users expressed concerns and hesitancy towards divulging their personal health goals and medical data to our AI tool. To address this, we opted to personify our AI assistant by naming it 'Coco', and attaching a welcoming avatar for interactions with users.
Before
After
Turning Research Insights into Ideation
Crafting a More Personalized Journey
Building Trust with AI
Replacing Response Forms with a Chabot
Realizing that our users thought our response forms were monotonous and took too much time, we opted to switch them out for a chatbot. This allowed us to gather ample information from them while also making the experience more individualized and straightforward.
After conducting research with users, we realized that they wanted more authority over their healthcare journey. To address this, we gave users the option to manually edit their milestones directly and introduced an additional feature in which they could converse milestone modifications with the chatbot.
A few users expressed concerns and hesitancy towards divulging their personal health goals and medical data to our AI tool. To address this, we opted to personify our AI assistant by naming it 'Coco', and attaching a welcoming avatar for interactions with users.
Before
After
Turning Research Insights into Ideation
Crafting a More Personalized Journey
Building Trust with AI
Crafting a More Personalized Journey
Building Trust with AI
Designing a New User Journey Flow
Designing a New User Journey Flow
Designing a New User Journey Flow
Following discussions with healthcare professionals and individuals dealing with long-term health conditions, we started to build the typical user journey flow for individuals and healthcare practitioners.
Building Wireframes
Building Wireframes
Building Wireframes
We constructed basic mockups to illustrate the user navigation path. It's similar to the current app of LifePattern AI and features form-oriented input that presents the flow in a stage-by-stage layout.
Creating Prototypes
Creating Prototypes
Creating Prototypes
We constructed basic mockups to illustrate the user navigation path. It's similar to the current app of LifePattern AI and features form-oriented input that presents the flow in a stage-by-stage layout.
Skip Questions
Allow users to skip a few questions to prevent errors and help AI gather data
Conducting Heuristic Evaluations
Conducting Heuristic Evaluations
Conducting Heuristic Evaluations
Progress Bar
A progress bar is essential for user confidence and navigation
To test the usability of our wireframes, we conducted heuristic evaluations with healthcare practitioners and individuals managing chronic health conditions. We were able to uncover three key areas for future design improvements.
Testing Our Prototypes
Testing Our Prototypes
Testing Our Prototypes
Visible Milestones
Keep milestones visible while editing to reduce cognitive load on users
Visible Milestones
Keep milestones visible while editing to reduce cognitive load on users
Skip Questions
Skip Questions
Allow users to skip a few questions to prevent errors and help AI gather data
Progress Bar
A progress bar is essential for user confidence and navigation
Visible Milestones
Keep milestones visible while editing to reduce cognitive load on users
Skip Questions
Allow users to skip a few questions to prevent errors and help AI gather data
Progress Bar
A progress bar is essential for user confidence and navigation
Final Features
Final Features
Final Features
Multilingual Accessibility
Multilingual Accessibility
Personal Edits
Personal Edits
Personal Edits
Visible Changes
Visible Changes
Visible Changes
Personal AI Assisstant
Personal AI Assisstant
Enabling individuals to interact with AI in diverse languages not only improves usability, but also permits a smoother and more user-friendly system.
Dedicating the name "Coco" to our AI-powered chatbot improved confidence in AI technologies, reassuring users when divulging health-related issues to a bot with an assigned name.
Actionable Milestones
Actionable Milestones
Actionable Milestones
Timeframes
Breaking major health goals into smaller, achievable stages provides individuals with a manageable schedule they can adhere to and a more feasible way to realize their goals.
Giving users a timeframe and check-ins with healthcare practitioners when they reach new milestones is important to ensure users remain on track to achieve their goals.
Permitting users to alter their milestones and steps provides them with greater authority over the plans, rather than letting AI construct the entire plan. Users can directly edit their milestones themselves or chat with Coco to make edits to their milestones.
Designing the milestones to be visible as users chat with Coco allows users to view the real-time changes to their milestones as they make edits and suggestions.
Breaking major health goals into smaller, achievable stages provides individuals with a manageable schedule they can adhere to and a more feasible way to realize their goals.
Enabling individuals to interact with AI in diverse languages not only improves usability, but also permits a smoother and more user-friendly system.
Dedicating the name "Coco" to our AI-powered chatbot improved confidence in AI technologies, reassuring users when divulging health-related issues to a bot with an assigned name.
Timeframes
Giving users a timeframe and check-ins with healthcare practitioners when they reach new milestones is important to ensure users remain on track to achieve their goals.
Multilingual Accessibility
Actionable Milestones
Breaking major health goals into smaller, achievable stages provides individuals with a manageable schedule they can adhere to and a more feasible way to realize their goals.
Timeframes
Designing the milestones to be visible as users chat with Coco allows users to view the real-time changes to their milestones as they make edits and suggestions.
Giving users a timeframe and check-ins with healthcare practitioners when they reach new milestones is important to ensure users remain on track to achieve their goals.
Permitting users to alter their milestones and steps provides them with greater authority over the plans, rather than letting AI construct the entire plan. Users can directly edit their milestones themselves or chat with Coco to make edits to their milestones.
Reflection
Biggest Challenge
The largest obstacle I faced when taking on this project was the lack of resources available to my team. LifePattern AI is a small startup with limited resources and roles, resulting in my team having to take on multiple roles such as researchers and strategists.
Takeaway
To overcome this challenge my team and I discussed early on what resources were going to be needed throughout this project, what resources we were lacking, and found solutions to the lack of resources early. Communicating early and often was crucial to our success.
Takeaway
Another important takeaway I gained was the crucial role of advocating for users as a UX Designer. Striking a balance between the developers' vision and the users' needs was challenging, but this experience taught me how to effectively communicate my ideas.
Reflection
Biggest Challenge
The largest obstacle I faced when taking on this project was the lack of resources available to my team. LifePattern AI is a small startup with limited resources and roles, resulting in my team having to take on multiple roles such as researchers and strategists.
Takeaway
To overcome this challenge my team and I discussed early on what resources were going to be needed throughout this project, what resources we were lacking, and found solutions to the lack of resources early. Communicating early often was crucial.
Takeaway
Another important takeaway I gained was the crucial role of advocating for users as a UX Designer. Striking a balance between the developers' vision and the users' needs was challenging, but this experience taught me how to effectively communicate my ideas.
Let's Connect
Doankn2602@gmail.com
Reflection
Biggest Challenge
The largest obstacle I faced when taking on this project was the lack of resources available to my team. LifePattern AI is a small startup with limited resources and roles, resulting in my team having to take on multiple roles such as researchers and strategists.
Takeaway
To overcome this challenge my team and I discussed early on what resources were going to be needed throughout this project, what resources we were lacking, and found solutions to the lack of resources early. Communicating early often was crucial.
Takeaway
Another important takeaway I gained was the crucial role of advocating for users as a UX Designer. Striking a balance between the developers' vision and the users' needs was challenging, but this experience taught me how to effectively communicate my ideas.